In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

1 How does the system know what event caused the Down Time? A:  When a Down Time has been detected, the Data Logger Program will trigger a “Delay Screen” to display on the Operator HMI Touch screen. Through this “Delay Screen”, the operator will can select the reason for downtime. Delays are broken down into three sections: Area, Subarea, and Reason. 2 How does the system detect down time? A:  The Insight Data Logger Program, in conjunction with few lines of PLC code, will monitor the Shredder Motor current. The Insight Logger will prompt a Delay Screen on the Shredder Operator HMI any time the current drops below 10-12% of Idle Current for around 10-15 seconds.  The System records when the delay occurred and ends the delay when motor current rises above the Idle Current set point. 3 What is the Insight Plant Analysis Platform? A: The Insight Plant Analysis System (IPAS) is a plant management tool created for Shredder Yard Managers and Maintenance Personnel. With IPAS, Yard Managers can gauge the overall efficiency, production, and trouble areas of the entire Shredder Operation.